Question 1

What is Repaxio?

Accepted Answer

Repaxio is an AI-native customer growth platform for local and multi-location businesses. It combines reputation management, SMS and WhatsApp messaging, loyalty rewards, and social media marketing into one platform so you grow with every customer interaction.

Still have questions?

Email us at hello@repaxio.com

Question 2

How is Repaxio different from Birdeye or Podium?

Accepted Answer

Repaxio is a full AI-native customer growth platform, not just reviews. While Birdeye and Podium focus on reputation, Repaxio adds SMS and WhatsApp messaging (CRM replacement), QR-based loyalty rewards, and social media automation, all starting at $79/month vs their $299+.

Question 3

How much does Repaxio cost?

Accepted Answer

Repaxio starts at $79/month for one location with 500 SMS/WhatsApp messages, unlimited AI review responses, competitor tracking, and loyalty features. Growth plan is $169/month for up to 3 locations. No setup fees, no contracts, cancel anytime.

Question 4

Do I need a long-term contract?

Accepted Answer

No. Repaxio is month-to-month with no long-term contracts. You can upgrade, downgrade, or cancel anytime from your dashboard. Annual billing saves 17% if you prefer.

Question 5

Is my business data secure?

Accepted Answer

Yes. Repaxio uses AES-256 encryption for data at rest and TLS 1.3 for data in transit. We use enterprise-grade Azure cloud infrastructure, never share your data with third parties, and you can export or delete your data at any time.

Question 6

What review platforms does Repaxio support?

Accepted Answer

Repaxio supports Google Business Profile, Yelp, and Facebook, the platforms where the vast majority of customer reviews live. All reviews are aggregated into one unified dashboard with real-time syncing. More platforms are added regularly.

Question 7

How does AI review response generation work?

Accepted Answer

Repaxio uses GPT-powered AI to draft personalized replies in your chosen brand tone: Professional, Friendly, or Casual. AI also detects questions in reviews and can respond proactively. You can approve, edit, or enable auto-replies for positive and neutral reviews. Negative reviews are never auto-replied.

Question 8

Can I manage reviews for multiple locations?

Accepted Answer

Yes. Repaxio supports unlimited locations with per-location settings, comparison analytics, and team access controls. Regional managers see their locations while owners see everything.

Question 9

How do review QR codes work?

Accepted Answer

Repaxio generates branded QR codes you display in-store. When any customer scans, they see links to leave an honest review on Google, Yelp, or Facebook. Every customer gets the same experience with no filtering or selective routing.

Question 10

What happens when I get a negative review?

Accepted Answer

Repaxio sends an instant priority alert via email and SMS. AI drafts an empathetic response immediately. You can respond within minutes instead of days, turning a negative experience into a recovery opportunity.

Question 11

How is this different from Google Business Profile?

Accepted Answer

Google Business Profile only shows Google reviews. Repaxio aggregates Google, Yelp & Facebook into one dashboard, adds intelligent AI auto-responses, sentiment analysis, competitor tracking, and smart QR routing. Features Google doesn't offer.

Question 12

How does SMS messaging work for US businesses?

Accepted Answer

Repaxio uses Twilio's enterprise infrastructure to send SMS to US phone numbers. Messages are TCPA-compliant with built-in opt-in/opt-out management. You can send review requests, promotions, reminders, and have two-way conversations.

Question 13

How does WhatsApp messaging work for Indian businesses?

Accepted Answer

Repaxio integrates with Meta's official Cloud API for WhatsApp Business. You can send template messages, rich media, quick-reply buttons, and have full conversations. No unofficial APIs. Fully compliant with Meta's policies.

Question 14

Is Repaxio a CRM replacement?

Accepted Answer

For most local businesses, yes. Traditional CRMs like Salesforce are built for enterprise sales teams. Repaxio gives you the customer communication features you actually need (messaging, follow-ups, segmentation) without the complexity or cost.

Question 15

What are the SMS compliance requirements?

Accepted Answer

Repaxio handles TCPA compliance automatically. Customers must opt-in before receiving messages, and every message includes an opt-out option. We manage consent records, quiet hours, and frequency caps to keep you compliant.

Question 16

Can I have two-way conversations with customers?

Accepted Answer

Yes. When a customer replies to your SMS or WhatsApp message, their response appears in your Repaxio inbox. You can reply directly, and the full conversation history is preserved for context.

Question 17

How does automated follow-up messaging work?

Accepted Answer

Set triggers based on events: after a purchase, 3 days after a visit, or after a customer interaction. Repaxio writes contextual follow-up messages. You can approve each one or set rules to auto-send.

Question 18

How do QR-based rewards work?

Accepted Answer

Customers scan a QR code at your business using their phone camera. No app download needed. Each scan earns points toward rewards you define. The system tracks visits and notifies customers when they've earned a reward.

Question 19

How does the referral program work?

Accepted Answer

Each customer gets a unique referral code or link. When they share it and a new customer uses it, both parties receive a reward, typically a discount or bonus points. Repaxio tracks the entire chain automatically.

Question 20

What types of rewards can I offer?

Accepted Answer

You can offer percentage discounts, fixed-amount discounts, free items, bonus points, or custom rewards. Rules are flexible: reward after X visits, after spending $Y, or for each referral.

Question 21

How do customers earn and redeem points?

Accepted Answer

Points are earned by scanning the QR code (check-in), making purchases, leaving reviews, or referring friends. Customers see their balance on a web profile and can redeem at your business by showing their phone.

Question 22

Can I customize the feedback form?

Accepted Answer

Yes. You control the welcome message, questions, rating scale, and branding. Every customer gets the same opportunity to leave a public review on Google, Yelp, or Facebook—we don't filter or selectively route based on rating. Customers can also share private feedback through the form so you can follow up on any concerns directly.

Question 23

What is the ROI of a loyalty program?

Accepted Answer

Research shows loyalty program members spend 12-18% more per transaction. Repeat customers convert at 60-70% vs 5-20% for new customers. Referred customers have 16% higher lifetime value. Most businesses see ROI within 30 days.

Question 24

When does Repaxio Marketing launch?

Accepted Answer

Repaxio Marketing is coming soon. Sign up for early access to get notified when it's available and receive 20% off for life as a Founding Partner.

Question 25

Can Repaxio auto-generate social posts from reviews?

Accepted Answer

Yes. When a customer review comes in, Repaxio automatically creates a social media post from it. You can approve, edit, or set rules to auto-publish. Authentic customer feedback becomes content for multiple platforms.

Question 26

What social media platforms will be supported?

Accepted Answer

At launch, Repaxio Marketing will support Instagram, Facebook, X (formerly Twitter), and LinkedIn. Additional platforms will be added based on customer demand.

Question 27

How does the content calendar work?

Accepted Answer

The content calendar gives you a visual monthly view of all scheduled posts across all platforms. Drag and drop to reschedule. AI suggests optimal posting times based on when your audience is most active.

Question 28

Can I sign up early for Marketing features?

Accepted Answer

Yes. Enter your email on the Marketing page to join the early access list. Early signups receive 20% off for life as a Founding Partner and priority access when the feature launches.

Question 29

Can I switch plans anytime?

Accepted Answer

Yes. Upgrade or downgrade your plan anytime from your dashboard. Changes take effect on your next billing cycle. Upgrades are prorated so you only pay the difference for the remaining days.

Question 30

Is there a free trial?

Accepted Answer

Repaxio offers a free reputation audit so you can assess your current online presence before you subscribe. Plans are month-to-month with no long-term contracts, so you can cancel anytime to avoid future charges. Subscription fees are non-refundable.

Question 31

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe for US customers. Indian customers can pay via Razorpay with UPI, netbanking, and card options.

Question 32

Why is Repaxio so much cheaper than competitors?

Accepted Answer

Enterprise tools like Birdeye charge $299-400/month per location because they target large chains. Repaxio is built from the ground up for local businesses with lean infrastructure and AI automation, so we pass the savings to you.

Question 33

Do you offer enterprise pricing?

Accepted Answer

Yes. For businesses with 10+ locations, we offer custom enterprise pricing with volume discounts, dedicated support, white-label options, and custom SLA. Contact us for a personalized quote.

Question 34

How is my data encrypted?

Accepted Answer

All data is encrypted with AES-256 at rest and TLS 1.3 in transit. Database backups are encrypted. API keys and tokens are stored using industry-standard secrets management.

Question 35

Is Repaxio GDPR compliant?

Accepted Answer

Yes. Repaxio complies with GDPR requirements. You can export or delete customer data at any time. We process data only as needed to provide the service and never sell personal data to third parties.

Question 36

What about SMS compliance (TCPA)?

Accepted Answer

Repaxio handles TCPA compliance automatically. Customers must opt-in before receiving messages, every message includes an opt-out, and we manage consent records, quiet hours, and frequency caps.

Question 37

Where is my data stored?

Accepted Answer

Data is stored on Azure cloud infrastructure in the United States with automatic geo-redundant backups. Indian customer data follows applicable data localization requirements.

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